If you returned hearing aids, what was the moment you actually decided?
I work for a company in China that makes OTC hearing aids, mostly for other brands to sell under their own name. I'm not on the production side, so I'm here to ask rather than explain.
Return rates in this category run high. The figures that get quoted are 15 to 30 percent, and the reasons that end up on the form are always the same four. Not loud enough. Nobody to call. Whistling. Doesn't fit. Those feel too tidy to me.
What I'd like to know is the specific moment. Not the box you ticked, the thing that actually decided it. A particular restaurant. One phone call that went badly. Something somebody said to you.
If you sent a pair back, or came close and kept them, I'd like to hear what it really was.
No product talk from me and no links. Happy to answer manufacturing questions if anyone has them.