How are we going to make our voices heard by Meta regarding charging for service messages?
For almost two years, Meta let us reply to our own customers for free inside the service window. Businesses, agencies, and independent devs built entire products, workflows, and livelihoods around that promise. Small support teams restructured around it. The whole ecosystem exists because Meta said, "this is free, build here."
Now, starting October 1, they're just taking it back. Per-message charges are returning for service replies, the exact thing thousands of us use every single day to actually talk to our customers with multiple rich messages; now they're essentially rug-pulling us to launch a half-baked agent platform.
We are the ecosystem they built this platform's reputation on. We deserve better; we need to band together and make our voices heard, rather than just bitch and moan on reddit. I'm down to create a Discord or Telegram group where we could brainstorm and come together to present a unified opposition to this, any takers?