Funko lost my limited Alice (1,200 pieces) and their “solution” was just a refund
I’m honestly extremely frustrated with Funko right now.
I was one of the lucky customers selected in the raffle for the limited Alice figure, which is limited to only 1,200 pieces. I was really happy to have been selected, especially because this was such a limited figure.
When I purchased the figure, I also used 800 Funko Rewards points to get a second entry in the raffle and double my chances of being selected. Those points were specifically used to increase my chances of getting this figure.
Unfortunately, Funko has now lost my order.
After contacting customer support, their solution was simply to refund me the money. I’m obviously not satisfied with that solution. I don’t want a refund — I want the figure I won in the raffle.
This isn’t a regular mass-produced Funko that I can simply reorder. There are only 1,200 Alice figures, and I was one of the customers fortunate enough to win the opportunity to purchase one.
The most frustrating part is that I used 800 points specifically to double my chances of getting this figure, and now, because the order was lost, I have neither the figure nor the opportunity to purchase another one.
This is also the second time in the past year that I’ve had an issue with a limited-edition figure from Funko. I’m a regular Funko customer and buy from them frequently, so this situation is extremely disappointing.
I understand that a refund may be the standard solution when an order is lost, but in this particular case it doesn’t really solve the problem. The item is sold out and extremely limited, and I cannot simply go back and buy another one.
I’ve asked Funko whether they can check their reserve/replacement stock or do anything at all to locate or replace the figure.
Has anyone here experienced something similar with Funko losing a limited-edition figure? Have they ever managed to replace a lost limited figure using reserve stock?
I’d really appreciate hearing from anyone who has had a similar experience.