u/LHommeAraignee

Need advice on a refund

Hi,
Let’s go straight to the point.
I’ve ordered 32 hoodies with embroidery for a total amount of 251+372=623$

The seller has done the batch but it doesn’t meet the requirement. 20cm instead of 30cm in the back

I asked him to redo the batch and he sends me AI PICTURE TO SHOW THE NEW BATCH… (I swear it looks like real)

I send the good to my freight forwarder and ask for a QC pics and guess what… he sends the previous batch with défective logo !!!!!!

Now i have 32 hoodies that doesn’t meet requirement and started procédure with trade insurance. The seller didn’t send any message…

Please give me advice…

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u/LHommeAraignee — 2 days ago