u/LakesideRide

I have a new client who works with some large companies and was invited to Sharepoint via their Personal Microsoft account versus their Work/School account (same email address). In an effort to get that cleaned up for them, we have needed to be re-invited to her client's Sharepoint but we are getting the error below:

"There is a legacy user account in this site with same email. Please ask site owner or administrator to remove the legacy user account from this site."

I'm assuming the user just needs to be completely deleted from Sharepoint and re-added but wanted to ask here what is the fix. Since we are not in control of the Sharepoint environment, I'm trying to get clear instructions to relay to their team.