Estate Auction Issues
We emptied my parents home after they passed and after divvying the contents the family wanted, engaged an auction company that the attorney recommended and others had also heard good things.
We experienced damage and loss of items. (Not to mention very low prices…)
The auction company took the contents in their trailers to await the online auction which occurred over two months later.
Help me understand: there was significant damage to multiple items including a punctured oil painting, scratches on Victorian sofa wood and table, punctured upholstery, a side table with the top disconnected from the leg/stand, and broken glass pane (not cracked - half was fully missing) in a short glass door book cabinet. There were also items not included in the auction which were in their photos before they took them including several silver plate items, a crèche figurine (no value but still), and the key to the curio cabinet which was sold “locked, without key”. I have their photos of all of these items demonstrating the damage and loss. The damaged things all sold (except the oil) but for no doubt lower prices.
They are waiving the truck charge, $200, but that’s it.
What do you think? It seems so incredibly unprofessional and I am shocked and saddened this happened. I had one conversation but the rest has been through text. The conversation sounded begrudging to give any consideration, that is where the truck charge was offered, and the missing items and some damaged items were not even known then.
Thanks in advance.