Got 5K compensation after escalation regarding tap and pay feature on Amazon pay ICICI credit card
"Okay, here's the rundown of what happened with the bank and my Amazon Pay ICICI Credit Card:
It all started back in February when I realized I couldn't get the 'Tap and Pay' feature to activate on the card through their iMobile app. I kept getting this specific error message ('Card Eligibility Invalid Response #7403'), and for months, I was stuck in a loop trying to get it fixed.
The Struggle I opened a service request, and they kept giving me new deadlines. They initially promised a resolution within nine working days, but then they repeatedly postponed it—shifting the date multiple times in March. They blamed unforeseen circumstances, coordination issues, and even the VISA network.
The Escalation I got completely fed up, so I escalated everything. I filed a formal complaint with the National Consumer Forum, and when that still didn't work, I took it all the way to the RBI Ombudsman.
The Final Answer That finally got a real response! The bank confirmed that the 'Tap and Pay' feature is genuinely broken due to a technical issue on their side.
- The bad news: They said the estimated fix date for the bug is May 31, 2026. So that feature is basically unusable for a while.
- The good news: They confirmed the card is still fully operational for all other purchases.
- The compensation: Because of all the trouble, they apologized and are crediting ₹5,000 as compensation, which should show up in the account within five working days."
So i will suggest do not just sit and wait, file complaint, keep everything documented and raise your voice 🙏