Looking for advice: Call center vs. self-gen as an MLO
I’m looking for some advice from other MLOs who have been in a similar situation.
I got licensed in 2019 after working as a loan processor for about a year. I started doing self-gen and was consistently closing a couple of loans a month. Eventually, I left the business because I needed a better family/work-life balance.
I’ve been out of the business for a while, but I still have enough experience to handle and get probably 90% of the loans I work with to the closing table.
A few weeks ago, I decided to get back into mortgages and joined a call center because I currently can’t afford to spend money generating my own leads. I figured having leads provided would allow me to focus on selling instead of prospecting.
I’m currently making 300+ calls a day to internet leads. The problem is that a large percentage of these people either never wanted a loan in the first place or aren’t interested anymore. I’ve been averaging around 3 applications a day, while the expectation is 5+. The comp is 100 bps, increasing to 150 bps after $2M funded.
I’ve also received an offer for an ACES position at LoanDepot, which has me wondering if that would be a better route.
Long term, I really want to go back to self-gen. I know I can generate business, but I don’t have enough money saved right now to comfortably go months without consistent income while rebuilding my pipeline.
For those who have experience with both self-gen and call-center/lead-provided mortgage sales:
Would you stick with the call center for a while, take the LoanDepot ACES position, or try to find a way back into self-gen?
I’m mainly trying to figure out the best way to get back to where I was without putting myself in a financial hole. Any advice from experienced MLOs would be appreciated.