Scotiabank Ultimate Package: Total relationship fee waiver not refunding automatically?
For the Ultimate Package, Scotiabank changed the account fee waiver conditions on March 20, 2026. To get the waiver, you now need either a $6,000 balance in your chequing account or a $100k total relationship balance (which includes chequing, savings, GICs, and mutual funds across both registered and investment accounts).
If you have $6,000 in the chequing account, the fee isn't charged at all. However, if you qualify via the $100k total relationship balance, they charge the fee first and are supposed to refund it within 10 business days.
Since they implemented this change, my fee is not being refunded automatically (I qualify under the total relationship balance), and I have to manually contact them to ask for the refund.
Is anyone else experiencing this? It’s incredibly annoying to have to chase them down every month.