Processing time for a report submitted regarding attacks on the subreddit.
Hello, I would like to know how long it takes to process a report sent to Mod Support?
We sent a report about the situation we were experiencing with mass attacks on members and moderation of our sub. In this report, we attached all the evidence, links, and explained what was happening. This was at the beginning of April. On April 4th, we received a response that they had received it and would analyze it. After that date, no contact was made.
We needed to change the sub to private for this reason, and that way we could protect the members. However, because of this, our sub, which already didn't have much interaction, became like a ghost sub with almost no interaction.
I know the admins are busy people, but I think the processing time is very long. Is this normal? Will we still receive a response?