Customer Service took a long holiday, meanwhile I was shipped a defective phone
I've been using a Mudita Kompact for about 2 years. The screen is cracked and the daily checking to see if I have a voicemail has gotten to be too much so last fall I ordered a LightPhone 2. I finally received it yesterday. I made a short call to my son to let him know I got the phone, and it overheated. Like my hand, cheek, and ear were hot for a long time after we hung up.
I sent an email to Light's customer service asking if I can send it in for repair or replacement and I have gotten no fewer that 6 emails from them reminding me of how important it is to remove group chat from my iphone and how they hope that helps. No. It does not help.
I do not have an iphone.
I have never group chatted.
I just want a return label and a replacement phone that works.
The 6th email from them now states they are open Mon-Fri, but closed on Thursday for the holidays which means they will no doubt send me several more emails over their 3 day weekend, detailing how to move the chats and texts but they will continue to ignore my short and to the point email asking for a return label due to them sending me a defective phone.
I'm getting another Mudita.