u/LoquatOld1399

To be clear, I am making this post in the hopes that a little public social pressure might help OneMiners realize that they need to be talking to their disgruntled customers, and doing the right thing with money owed and not refunded.

Longer story:

• 31st May we purchased a Z15 420s. It was and still is listed as new and available on the website. https://oneminers.com/collections/zcash-miners/products/antminer-z15-420-kh-s
• 10 days after order and still no updates on shipping, I contacted them. They said new miners were no-longer available but they had refurbished secondhand units we could have, came with full warranty and were discounted over new.
• After some frustrating back and forth, and chasing, arguing over discount, trying to understand the condition of the machines, it all getting too hard and me eventually deciding I didn't want the secondhand machine, they sent it to me.
• 15th July the machine finally arrived. It was battered, missing the cover, and not well package. I fired it up and it appeared to mine okay. But within the first few days we noticed one of the ASIC chains running at odd frequencies, and eventually the miner would just XXX out the whole chain, leaving the machine running at about 2/3 speed.
• At this point, OneMiners still hadn't issued the refund for accepting the second hand machine, and still haven't. I have emailed them almost every day chasing them for this refund, and they've agreed to it, but have not done anything.
• We're also left with a second hand machine that while covered by warranty, will cost hundreds of dollars to return, and they will not cover the courier fees. I also do not trust that if they get the machine back, they won't simply ignore me.
• Finally, as part of the 31st May Order, we also purchased a Z15 Pro 840s as part of the August Batch. When all this started to go so wrong and felt so off, I asked them to cancel this order. They have refused. Instead they've told me (when they were still emailing me) that the August batches would be received by them in September, and likely shipped in late September or October. This was not clear when we bought it. And I now I have serious concerns we will get the machine or our money back here either.

TLDR: Purchased 2 miners from OneMiners. One shipped as a damaged secondhand unit and we were not refunded the difference in price agreed from new. The other August Batch machine is in doubt as they've said August Batch orders won't likely arrive till October.

I want my money back and I want to walk away from all this. They haven't replied to any emails from me in two weeks now, so here we are.