I just realized that High end product does not represent its customer.
Just venting my anger out here.
I am faced with a stubborn customer who is not understanding a simple exchange process. While mistakes happened sometimes (where an incorrect item is shipped), this one is a whole other level.
The customer does NOT understand the simple-spoonfed-step-by-step exchange process of the incorrect item.
They simply don't understand that THE CARRIER IS NOT OUR EMPLOYEE! holy shit. There is no such thing as "Handing over the wrong item to the courier while delivering the correct item". That is just not how it works. Apparently, some people think that "this is simpler" and venting how complicated the exchange process is (just print the label and return it, OMG).
Keep in mind, this is not a 20bucks only item, this is a $500+ items. Meaning that they can afford the "premium price". I guess not everyone is compassionate enough to understand simple return process and having a little bit of inconvenience of walking or driving to the nearest carrier drop off point.
Goddamn,a I am fuming.