u/Low-Paramedic-691

**I do not speak or work for Discover/CapOne and these are only my own opinions and speculations and things I’ve heard via customer service**

More and more people are getting migrated with allegedly a million people getting migrated in August. Volumes have been crazy, account closures in the thousands at least, stats getting more strict, upper management getting moved around and threatening agents with termination for being critical of the merger.

They were apparently sending monthly morale surveys with results allegedly getting lower and lower each month until they just stopped sending them out.

I’ve also heard allegations of 1000 US workers getting laid off and that there’s a ton of outsourced Capital One agents working alongside the Discover agents moved over to Capital One.

Really makes me feel for the US Discover agents and interested in how you all are feeling outside the bubble of positivity they are trying to push. Really hope it all works out but it’s not looking good in my opinion. :/

These are my opinions only from what I’ve heard from people at Discover. Not working for them and don’t speak for them. Only know what I’ve been told by many people scared to speak up.

The merger has been an absolute disaster. I’ve seen people give out feedback on it only to get shut down and threatened with termination over it.

They went from preaching how this is going to be great for consumers and employees, to now saying well this is how mergers goes and if you’re upset you need to get over it or quit.

They say they welcome any feedback but when you do try to give feedback you get AI responses and then told you’re being too negative if you don’t shut up and it’ll lead to termination if it continues.

Don’t see this going well for employees at all. Kinda seems like they’re trying to get rid of as many people as they can.