Dealings with OZO keyboards.
See title, mostly looking for any advice/info on other peoples dealings.
Ordered a keyboard a little over a week ago, (4th) shop app just shows tracking as Label created (but not shipped) on the 6th, Royal Mail tracking just states sender has advised sent and they're awaiting item, OZO's says dispatched. I contacted their support 2-3 days ago and have still yet to hear back, are they typically this slow? (I understand they're a small business of 1-3 people from searching the subreddit/their own info)
TLDR Should I be following this up with OZO more or go through RM as the 3 different tracking options I have are all saying different things?
EDIT: Basically resolved, looks like despite listing a short delivery time on initial estimate/item in stock item is coming from China leading to the weird tracking issues/7+ day delivery vs the initial estimated 2-4.
Have still yet to hear from their support though.
EDIT2: Issue resolved with Jake himself, their current tracker is in early stages so can lead to a little confusion but we got there in the end all sorted, will reedit when parcel has arrived but so far so good.