What would you automate first if you could? Curious what the actual pain points look like day-to-day
Trying to understand where the biggest manual bottlenecks are in freight forwarding, the repetitive stuff that quietly eats into team time.
Genuinely curious:
- Document processing (commercial invoices, B/Ls, certificates of origin, packing lists): still mostly manual data entry?
- Client status updates: how are you handling inbound "where's my shipment?" questions right now?
- Quote generation for multi-leg international shipments: manual calculation or something else?
- Customs documentation prep: how much of that is repetitive copy-paste across different shipments?
u/Lungelo420 — 1 day ago