How do you deal with feeling guilty?
So recently I made a mistake of reading reviews to pharmacy I work at and people were absolutely dog shitting on pharmacy stuff, which I took personally.
I feel like I am very empathetic person and try to go above and beyond for patients and treat them as myself. So seeing people talking absolutely awful things about pharmacy stuff made me frustrated, and honestly, guilty. I feel like I already give my best to people which also leaves me absolutely drained after my shifts. Some things I can’t control like how walgreens being greedy and not giving us enough hours and keeping only one tech on weekends. But sometimes it gets so busy that I don’t even think about how my face looks and what emotions I show (I guess being on a spectrum is not helping my case at all) which may make some customers upset? I don’t know. How do you deal with feeling frustrated/guilty when customers complain?