Terrible experience with HDFC Bank home loans
My home loan experience with HDFC Bank was extremely disappointing. Despite submitting all documents on time and repeatedly following up, my application kept getting delayed with no clear ownership or communication from the bank. Documents were requested in parts over several weeks, and at one stage insurance was informally pushed as a requirement after most formalities were already completed.
What was most frustrating was that even after escalating the matter to senior management, grievance teams, and the MD's office, there was no meaningful resolution. The case was eventually closed after refunding the processing fee, as if that alone addressed the issue. No one seemed accountable for the delays, stress, and financial uncertainty caused during a critical property transaction.
If you're considering a home loan with HDFC, be very careful about timelines and always keep backup funding arrangements. My takeaway: don't assume escalations will help or that senior management will intervene when things go wrong.