u/Maleficent-Dot7294

I'm a Platinum dasher and pro shopper with thousands of Doordash deliveries, but I've been trying out UberEats over the last handful of days as there was no waitlist in my area and they were offering some pretty enticing new driver incentive bonuses.
The UI of their app is awful; it's insanely overstimulating and opaque, just a mess. Total mess. However, they offer some incredibly good perks. I reached platinum with them already in the time I have been doing this, and I will get a free one-year Costco membership. Also for platinum, if you do over 2k lifetime deliveries, they also offer 100% free tuition for ASU online. At Diamond status, they offer 100% free 24/7 roadside assistance.
All Doordash offers to Platinum tier dashers like myself I think is like, a discount on their own overpriced service every other Monday, "priority support" (I still have to fight for a live agent most of the time), and access to higher-paying offers, which we all know isn't really a guaranteed thing anyway, you absolutely can still get $2.25/6 mile McDonald's offers on DD Platinum if it's a slower time of day or night.
If UberEats kept those aforementioned perks, while switching to an app interface that is as user-friendly and transparent as the Dasher app, everyone in this gig economy would be clamoring to work for them.

I know that customers can see our star ratings in the Doordash app because the few times I've used the service myself recently, I have been able to see my Dasher's star rating. I am against this because I believe it can lead to situations where some miserable soul sees a perfect 5.00, and decides,"eh, I'm gonna knock 'em down a peg, nobody is that good" and rates 4 stars (or worse), even though there was no problem with the service they received. I believe this has happened to me a few times, and normally when this has happened I contacted support and they removed it for me no problem. I just noticed someone did this again and reached out to support and was told that they consider 4 stars to be a "good" rating and so they can't remove it. I mentioned that it's been done for me before and the agent claimed it's a brand new policy that just started, but that "most invalid ratings are removed by the end of the month", which just sounded like something he made up. Anyone else dealt with something similar?