Client not paying
Hi everyone!
So for context, I’ve been a UGC creator, full time, for about seven months now. I’ve gotten deals on all the Apps, and even had some personal clients move off of platforms.
I had this one client who I found here on Reddit. I had sent them a contract, we spoke about what was needed, expected, etc.
All was great, I sent over the videos, contract was signed beforehand. They asked for a revision (asking for very minor adjustments like caption placement, wording) I sent over the revision and didn’t hear from them for a week. I sent a follow up, still no answer. Another follow up, still nothing. Three weeks later I reached out and said per the contract we had signed, the payment will start incurring late fees soon and we should get this settled before then.
They come back a day later and say they can’t use my content because it was way different than what they usually post (it wasn’t, I did extensive research to make sure my videos were on brand). They said they won’t be paying because they are unusable.
I sent back a message saying how they had over a month since the videos were sent to not only ask for revisions, but bring up this concern to me as well. I politely and professionally explained how me delivering the videos and revisions were all per our contract, and same with the ideas and that if they did not think they were portable, they had ample time to let me know so I could adjust. Therefore, I believe the payment is still very much valid per the contract.
They never responded to me and I’m very unsure what to do. I don’t want to pay for legal trouble because it’s been a slow month and will cost more than what the contract was worth.
Any advice and opinions are appreciated as I am lost and frankly, quite angry. What should I do now?