u/MediBird22

Looking for some advice or past experiences with agent negotiations regarding rent reductions.

Air con broke and was logged with the agent on August 3rd. Huge delay, endless back and forth with someone coming for a quote then real estate saying landlord was trying to see if he’d be covered by insurance.

Today the agent sent us contractor details for a second quote who no-showed this morn, only for the contractor to tell me they were never booked for today. Landlord then advised the agent gave us the wrong details - it was for a different contractor for a second price, sorry that he no-showed and to go about our day.

It’s 30+ degrees inside the house today (yes you read that correctly), I WFH so cannot escape it and I have absolutely had it. I’m sending a formal email to the agent for a resolution and reqiest backdated rent reduction from Aug 3 until it's fixed.

What percentage or weekly amount is considered a "reasonable" rent reduction for loss of primary AC over a 2-month period in NSW? Should I request a flat percentage or a specific dollar amount?

I’ve worked for a NFP for 12 months in an admin role and my contract states I’m level 3 SCHADS. I’m paid above the award and on approx 78,000 per annum (I am full time).
My manager approached me and queried my job satisfaction and went on to say they want to retain good employees and if I wanted to ask for a raise he’d support it.

This job was a huge career change, I’ve not worked in NFP before, and I’ve also never been in a position where I’ve been essentially told to ask for a raise. I’m trying to wrap my head around the award, the levels, and what is an appropriate figure to ask for within this sector.
My role and responsibilities have definately grown since I’ve started and I’ve also done a professional development course (paid for by work) which has increased my knowledge/skillset. Can someone please provide me a bit of guidance here and suggest what would be a reasonable amount?