Concerned about a future guest
I’m a newer host and need some advice on how to handle a future guest I think may be a problem.
In short, this person booked my place for a week and cancelled on the last allowable day for a refund. No explanation. Fine - it happens.
I subsequently offered a promotion for those dates as they were a month out. Well… the very next day, I get a booking request from a different person stating that they would like to “book my house again.” I messaged them back only to find out it was the original guest “using their friends account to book.”
This is pure speculation - but I am bothered that this person is potentially booking several properties in the area under different accounts to guarantee a stay and get the cheapest possible accommodation. I don’t understand why he wouldn’t book from his own account given that I was very gracious about him cancelling.
I don’t want to get dinged for not accepting his reservation, but I also want to protect myself from troublesome guests and a potential bad review. He seemed very bothered that I asked him follow up questions as I was confused when a random account messaged me saying they’d like to book my house again for the same dates. I did not mention anything about booking my property at a lower nightly rate.
So - what are my options? Do I accept and let it go? Is there a way I can alert Airbnb of my concerns prior so there’s documentation in the event there is a problem?