u/Medium-rare-steak0

So i pushed my wick forward, then pushed it back to its original position and it started fraying SIGNIFICANTLY. I asked a friend and googled how to fix it and they said “just pull the wick with tweezers from the base, so I tried pulling the wick up through and the whole thing just shredded up and broke off?! What the hell? What am I doing wrong? I paid £50 (off zippos official website so it wasn’t a scammy fake) for something that is just breaking immediately! Someone please help