Shipping Update — New Routes, Better EMS Rates
Three updates on the logistics side
🚚1. Postal Routes — New Carrier, Lower EMS Prices
We’ve switched postal logistics providers. Here’s what changed:
- EUB: Prices stay the same
- EMS: Prices down across the board for every country we ship to
Same service, better rates on EMS
🛫2. New Route — EMS Actual Weight (No Volumetric)
New line added: HB-EMS-(Country) (Actual Weight)
What it means:
- You pay for actual weight only — no volumetric weight calculation
- Available for: Australia, Canada, Spain, New Zealand, Singapore, UK, Germany, South Korea
Size limits:
- Australia, Canada, Spain, NZ, Singapore, UK, Germany, Korea: max 55cm on any side
- All other countries: max 38cm on any side
Parcels exceeding these size limits will not be eligible for the Actual Weight line
🏘3. EU Postal Routes — Temporarily Suspended
Postal lines to EU countries are currently closed while we adjust for the July 1 customs changes.
We’ll reopen and announce as soon as routes are stable. Express/private lines to the EU are still running.
No action needed — the new EMS rates and actual weight route are already live in the system. Just requote your next parcel and you’ll see the difference.
If you have any questions, please feel free to contact our online customer support team.
— GTBuy Team 💚