AWS bedrock roadblocks are infuriating
I’ve been working with AWS professionally for a decade. I’ve had AWS accounts for other side projects, but decided to create a new one for an ai specific project where I wanted to test and learn bedrock. I created this account at the beginning of June, but kept getting hit with validation errors when trying to test out a model in playground.
I open a support ticket and after weeks of no response, I’m told my account is too new. I need to wait a full billing cycle and show account activity before they enable the models.
Ok fine. I spent the rest of June building but continue to hit new account road blocks. Now it’s July, I reach back out to support after having completed my first billing cycle and I’m still denied again without any explanation other than “To maintain performance of the service and to make sure we use bedrock appropriately, model access for a given account might depend on factors like payment history and account usage. We can’t approve your request”
What the actual f? I’ve never dealt with a more frustrating user experience. I’m certain if I went to azure of gcp i wouldn’t have this issue and they gladly let me spend thousands of dollars on usage. AwS is spending a billion dollars on deployment engineers to go into companies and show them how to use AI, but god forbid I try to do it myself and spend my own money on the platform.
What a joke.
EDIT: I must’ve made someone mad because they auto closed my support case without any response :,)