AIBU - reaction to wrong panels being fitted
We moved into a new home in the New Year and immediately started the process of getting solar panels with a local company. Having had all the permissions granted and scaffolding erected, the installation was booked for today and tomorrow.
The installers arrived this morning and got to work straight away. All seemed okay until mid afternoon when the final panel was being lifted on. It became clear that they had fitted the wrong panels, with a lower wattage than what we had paid for.
They owned up straight away and started to take them down. Head office then called to rebook and they couldn’t start again tomorrow so now having to wait until Tuesday next week. I’ll need to book another day off work to be home.
Now, the AIBU: I’m in two minds about how to react.
- I’m grateful they were honest about the mistake and got to work rectifying it. Just accept it.
- I’m annoyed for a few reasons: I’ve booked today and tomorrow off work for no reason and I’ve sat all day at home whilst the workman drill etc. They were perfectly polite but it’s just a wasted day off. I’ve now had to book an extra day off work to accommodate the new date. And a petty annoyance - it’s meant to be super sunny all weekend and in anticipation of generating excess power that we can’t yet export, I’ve invited friends and family over for the bank holiday weekend to use the hot tub (one we acquired with the house and can’t justify the running costs of). I imagine it will cost us £30-40 extra on our energy bill to heat the hot tub which would have been covered or mostly covered with solar.
So the question: would it be unreasonable to say ‘thank you for being honest, but it’s an inconvenience and could you cover our costs as a goodwill gesture please’