Fast Growing Trees LLC- Warranty Issue
My husband and I have ordered from Fast Growing Trees three times. Two times everything was okay, trees were a bit small, but they were on sale. This last time I ordered one of them died. It was a 6-7 foot Thuja tree. I asked for a new tree since it was under warranty. I answer all the questions from their plant expert and they say they approved a new tree, but I have to pay $33 in shipping for a new tree. If you go onto their site shipping for one of the 6-7 ft Thuja's is $19.95. I question the cost of shipping and they say their shipping is a percentage of how much the tree costs. So basically they are just trying to make money and don't care about customer satisfaction. There website says they have 8700 5 star reviews, but obviously they are not mentioning the 2.4 star Google reviews. We will never buy from them again.