u/Motor_Link_524

I have a B2B SaaS and support tickets are scaling faster than I can handle (we are a team of 5) I’m starting to look into AI agents to cover at least the repetitive stuff like onboarding questions, billing FAQs, basic troubleshooting.

Few things I actually care about:
- trains on my own docs, not generic web knowledge
- handles fallback properly (escalates instead of hallucinating)
- doesn't need me to write code to set it up

What are you using? Anything you'd avoid?