Heads up on Dabpress customer service: Good plates, but a massive privacy red flag during a return.
Hey everyone,
Just wanted to share a recent experience I had ordering a 6-ton press direct from Dabpress. Hopefully, this serves as a heads-up for anyone dealing with their customer service or returns.
Long story short: I ordered the press to time with my harvest. The warehouse lost the first package, tracking didn't move for 5 days, and after a bunch of emails, they finally expedited a replacement unit to me. The replacement works great, no complaints there.
But a few days later, the original "lost" package also showed up on my doorstep. Being honest, I emailed James and Judy to let them know I had a duplicate unit and asked for a return label.
Instead of sending a label back to their warehouse, Judy emailed me a UPS label addressed directly to another retail customer's house. To make it worse, they put my personal name and home address in the return section.
Basically, they tried to use me as an intermediary fulfillment center so they wouldn't have to pay double shipping to get it back to their warehouse and out to the next guy. By doing this, they leaked another customer's full address to me, and were about to leak my government name and home address to a complete stranger. If that package arrived damaged or missing pieces, I'd be the one caught in the middle of a dispute with a random buyer who has my address.
I flat out refused to ship it to a residential address and demanded a proper warehouse label. Just wanted to put this out there—the press itself is fine for the price, but their logistics and data privacy practices are incredibly shady. Keep an eye out if you ever have to do a replacement or return with them.