Extremely disappointed with Google Cloud / Firebase suspension: production app offline, zero visibility, no meaningful support
We’re extremely disappointed with the current Google Cloud / Firebase suspension process.
Our production app was taken offline immediately. Access to logs and IAM visibility was removed, leaving us unable to properly investigate, while real users and businesses were impacted.
If suspicious activity is detected, developers need:
- Clear explanations of what triggered the action
- Temporary read-only access to logs/IAM for investigation
- Faster human escalation paths for production outages
We are actively auditing everything on our side. However, the lack of transparency and emergency support during a live outage is deeply frustrating.
After researching, we’ve found many other developers reporting nearly identical Google Cloud suspensions, limited explanations, delayed responses, and little to no meaningful support during downtime.
Abuse prevention is important. But production infrastructure requires production-grade incident handling.
What makes this more concerning is the possibility that issues originating from Google AI Studio may be involved. If that’s the case, developers need clarity urgently.
Has anyone else here experienced similar suspensions?
Would appreciate insights from the community.
(Posting in hopes this reaches the Google Cloud / Firebase teams.)