New seller made an oopsie need advise on how to handle.
I started selling recently. I’ve already shipped my first order, and the second is going out tomorrow. It took about a week to get that first sale. I think offering free shipping on my first 10 orders probably helped me get orders sooner than I expected, and thankfully everything has been running smoothly so far.
This morning I was excited to see that I’d received two more orders until I noticed a problem.
One of the orders included a first pressing Wall of Voodoo LP (the one with “Mexican Radio”) along with a sealed Music On Vinyl reissue of Procol Harum’s self-titled debut. Apparently I made a mistake entering the price for the Procol Harum LP because it sold for $1.
Other sealed copies in the same condition have sold for $16 to $35. The $16 sale appears to be an outlier, and the next closest sold comp is a single sale at $20. Most sold comps cluster around $25, generally ranging from $24 to $32. Since I’m in the US, I’m not factoring international sales into my pricing.
At the moment there are no other US listings available in any condition. There are only two in Canada: one sealed copy like mine listed at $48 USD and one listed as “as new” but not sealed for $30 USD.
I can’t remember exactly what my thinking was when I created the listing, but based on this information I suspect I may have intended to list it at $31. That seems like a fair price considering recent sales and current availability. It’s also plausible that I accidentally left off the “3” when entering the price, which would explain why it ended up listed at $1.
I already messaged the buyer and explained that the $1 price was a data entry error and that I’d review the market and get back to him.
At this point I’m trying to decide how to proceed. I want to handle this fairly and keep the buyer happy because I really don’t want a negative review this early into selling if it could affect future sales.
Can I contact support about something like this? Do they answer questions like this, or are they mainly there for technical issues and problems with the site?