Very poor customer service quality
I reached the customer several days ago, explaining clearly that my brand new octopus max ez bough in January is no longer working. I provided pictures, videos.
3.3v is no longer working on the board and prior the failure fan stopped working as well.
I feel like I'm talking to a bot as they ask me to test the fans over and over. I can't connect my board to mainsail, board is no longer recognized by the pi (lsusb command shows only the eddy USB).
I'm about to give up and throw my board to the trash and never go back to btt