Big W
So i purchased a Tv online from Big W on April 17th and it arrived April 22nd and the screen was broken. Contacted Big W on their online chat and they organized for the tv to be picked back up on April 24th. Big W received the tv back on April 29th.
They told be the total time from when they got the tv back to it being checked over and a replacement tv sent would be 10 to 15 business days.
I contacted them on Monday (18th) as i had not heard anything and was told an urgent request was sent to the store and i would hear something in 1 to 3 business days.
Contacted Big W again this morning as i still had not heard anything and they said a request had already been sent to the store and they were trying to locate an instock tv to send. I sent another message late this afternoon asking for a refund and was told please allow our team 1 to 3 bussiness days to look into this.
Like seriously its been 5 weeks ive been without a tv and $800. I lodged a complaint with fair trading hopefully they can be of some help.