u/Nimbailey

I understand that this type of marketing strategy can be useful for expanding the customer base, but it feels like the early customers who trusted Trade Republic from the beginning are being overlooked.

It’s difficult to understand why the 3% offer is only available to new customers, while loyal existing customers do not receive the same conditions. Attracting new users is important for any company, especially in the financial sector, where convincing people to try something new with their money is not easy.

That’s exactly why I believe the trust and loyalty of long-term customers should also be recognized and rewarded.

Overall, I think having that extra layer of security is a good thing and necessary. The only issue is that having to enter the Authenticator code every time you log in to the app is too much.

Maybe it would be better to ask for that Authenticator code when logging in on the website or on a new device.

Thanks!