u/Ninjoe_Boss

User submits ticket complaining that their external monitors are blank

Me (Calls user): "Is the monitor power cable plugged into the power strip?"

User: "Yes"

Me: "Can you confirm by powering on the monitor?"

User: "It won't power on"

Me: "Can you follow the thick black cable coming out the back of the monitor? Is it plugged into an outlet?"

User: "Okay......(rustling)...oh no the power cable is not plugged into the power strip"

Me: Crashes out in silence "Try plugging it in and check the monitors"

User: "Must have been the cleaning crew moving my stuff around"