How do you schedule inspections? (Independent inspectors-not from large companies)
I hope this is okay- I am not an inspector but work for one essentially as an office assistant/social media manager.
For those of you who are independent or small company inspectors, how do you handle scheduling? Handle it all yourself (calls, texts, etc)? Office assistant/help to handle them? Online only?
He has been inspecting for 20+ years. He covers a decently large area. In the beginning, he handled it all himself. When he got established and much busier, he hired help on the phones. He had an assistant only for phones, but it is difficult to establish set office hours/pay for said person when the calls/texts/emails come randomly throughout the day. He tried a call center to screen calls and pass on information to the office assistant but he didn’t care for it too much.
He does have and use Spectora, but we can’t trust the scheduling feature because of the area he covers. We often have to calculate significant drive time between inspections depending on his schedule that day, which is difficult to do in Spectora.
Hoping to find what works for others to see if we can find a better solution!