Temporarily Suspended on Viber
Hi everyone, I’m at my wits' end and really need some advice from anyone who has dealt with this before.
My Viber work account has been temporarily suspended for about 3 weeks now. I’ve been using this exact account for 2 years without any issues. The automated message implied the phone number was previously flagged for spam, which is completely incorrect. I am a sales representative and use this line exclusively to communicate with around thousand clients on behalf of my job.
Here is what I’ve done so far:
- Submitted two official support tickets.
- Received an automated email saying it would be reviewed in 3 days, but it has been complete radio silence ever since despite multiple follow-ups.
- Left a 1-star review on the App Store/Google Play Store.
- Subscribed to Viber Plus hoping to reach a live support agent, but I still only get automated bot responses.
Being locked out of my work line for almost a month is making my job a nightmare. I’m now considering giving up and switching to a brand-new phone number, but manually notifying over a thousand clients that my work contact changed is going to be a huge hassle.
Before I make the switch, I have two technical questions:
- If I use Viber's built-in "Change Phone Number" feature while currently suspended, will the suspension simply carry over to the new number?
- Is there any way to export or keep my existing chat history if I am forced to start completely fresh with a new SIM card on a clean app reinstall?
Has anyone successfully gotten a wrongfully suspended account unbanned after this long, or am I better off just cutting my losses? Any insight or advice would be greatly appreciated. Thanks in advance!