Ocean Friends EMR - reconsider
The Ocean Friends AI system has been peddling themselves to private practices without following through on their borderline magical promises. I’ve given it a good 6 months to try and prove that they can fix the NONSTOP bugs, errors, AI slop, harmful AI therapy recommendations you can’t fully turn off, parent communication clunkiness, etc. Our clinic is actually in a full uproar over how bad this has been. For reference, I’ve worked with two other common EMRs, and this has to be the worst experience I’ve had with the most over promising and underperforming. We are in non-stop meetings with them for new errors and bugs each week. The notification system for when you have a progress note or a re-eval due is endlessly buggy and your whole schedule will just show up as due randomly. Parent messages texted to the clinic are NOT defaulted to private and are viewable to every team member. Notifications are bugged and don’t show up when parents self-check in. I can’t tell you how many things go wrong each week. We have like 50 email chains about it.
The biggest thing is they will promise you ALL your documents from your EMR will be transferred automatically to Ocean Friends after 1 month of overlap. BULL! We’ve been trying to get them over for 6 months. It took 4.5 for them to transfer, but they are all UNNAMED random letters and numbers. Finding an old eval is a nightmare. They’ll blame this on the old EMR btw, saying it’s not a “smart” system so they can’t use it to get the document’s titles or types automatically after saying it can. They auto-download to your computer if you open the documents tab on a patient profile and it overloads your computer immediately. We have had to keep our old profiles in our old EMR active this whole time to be able to manage the “transition” that has lasted nearly half a year now.
Please, if you are a clinic owner looking for something better than what you have, do NOT just take these people at their word. We are fighting for our lives over here to get documentation done well with all of the incessant glitching.
Don’t even get me started on the way it actually allows AI to MAKE THERAPEUTIC SUGGESTIONS AS A DEFAULT. You have to actually turn that OFF by contacting your representative directly. Trust me, the AI documentation is not a plus. If you actually read the stuff it writes for you, it is genuinely ridiculous. EVERY discharge note you write will default to say that the child has plateaued, and no longer requires treatment.
The worst thing is any time you complain about the AI being harmful, wrong, non-sensical, or over-bearing, the team responses that you need to “train” it over time to be better. How about you make sure code and test your product before you sell it as a magic fix?
Everyone at my clinic is pissed. No one likes it, admin is scrambling every week to try and get something fixed, it has created such a cloud over our team and I’m tired of seeing clinics believe all their marketing and then dealing with all of this shit later.
Allegedly :)