nightmare acadia experience
may 8th my car broke down on the side of the road about 3 miles from home. it’s a 2019 gmc Acadia with 130,000 miles on it. I’ve had it a little over 2 years. I called my husband and he came to look it over and immediately said “the transmission is shot” so this begins a 2 month debacle.
call the dealership because my car still has its extended warranty. They want it towed to them, 45 miles away and will cover the tow cost. Perfect. We have it towed that day and the dealership tells me they will have it looked at the next day by the service manager and will call me with diagnosis.
next day goes by, I don’t hear anything. I let 3 days go by and I reached out to the dealership and they told me they haven’t had time to check it out and they’ll call me at the beginning of the following week. I wait and give it until the middle of the week and have yet to get a call so I reach out and they tell me that it’s not driveable so they’re going to have to dig into it more. I request a loaner, my salesperson tells me warranty will cover it so I pick it up. When I’m out there, the service manager tells me he’s positive it’s the transmission and he needs someone from the warranty company to confirm. They come out the next day and congrats, I’m getting a new transmission.
it is now the beginning of June and they are working on my car. I get a call June 30th that my car is just about finished. Another week goes by and they call me to let me know I can come pick it up and she’s running great. I’m so excited. Drive it home, it’s doing great.
And then I get home from work on July 16th and my car has transmission fluid pouring out of it. I call the dealership, they tell me it’s safe to drive the 45 miles out there to drop it off.
It is now August 12th and no end in sight. They told me it has something to do with the torque converter? And also my catalytic converter is bad but that’s not covered and the car is worth maybe $8k so I’m not fixing that out of pocket. I do still have a loaner that the warranty company stopped covering but the dealership is letting me keep.
I just want a different car.