The hardest support channel to automate is probably the one everyone still calls when they’re mad
Support teams get sold a lot of shiny AI stuff but phone support feels like the real test. People usually call when they are confused, impatient or already frustrated. A clean 60 second demo does not tell you much about whether the system can handle a customer who is rambling, interrupting or trying to explain a messy issue. For folks working in support, what would an AI phone agent need to do before you would trust it with real customers?
u/No_Patience3001 — 2 days ago