u/North-Season-7783

How long does it take to get back with support when recovering your account. I just bought a new phone and transferred my data but I logged on to transformers earth spark and all my stuff is gone. I have made many purchases on it and played a lot. I know my base is higher than 12 I can’t really remember my base level and my name is correct took a break from it too focus on college but I’m done with college and wanted to start playing again. But I provided images and it says I’m low level but my games launcher still has the achievements for the game. It's been 11 days and I still haven't heard anything and I replied under it yesterday.