Seeking Advice
Hello to all!
This post is somewhat similar to a post recently posted on this subreddit, which inspired me to post and share my experience. Trust me, it is somewhat of a similar experience. Fair warning, this is quite a long post.
To start off, I have joined this new location a couple of months ago, as it was near where I'm going to school and needed a part-time job. This is my 2nd time working at a Culver's location, I have worked at one during the weekends when I was in high school. Keep in mind I am currently 20 years old am in college (this may come in handy idk).
Anyway, this location is very different than the one I used to work at. The one I used to work at is always crowded, the one I am working at is quite the opposite. In fact, I have come to learn that the store has no GM and is solely operated on by the owners. Upon being hired at this location, I found it cool that I would be working directly with the owners on a regular basis. However, I've come to learn that's not the case.
I have worked at this location and I've noticed countless things gone wrong. For number one, the owners have zero accountability for their employees. I have had two coworkers that have been complete slackers for months. One of the employees' main job is GA(Guest Attendant), in which as you know the responsibilities of that job/position is to take care of the guests/dining room. Employee does none of that, gives the "not their job" vibe and only does so when reminded by the MOD(manager on duty). Said employee either leans on the counters (which is hella annoying when I'm trying to do my job, which is taking orders on register) or is just running orders back and forth. The second coworkers' job is setting orders(set), and constantly reminds me to run said orders. Normally I am okay with that, but spoiler alert we are severely understaffed, and in this case it is the set person's job to not only set orders but also run the orders as well. Again I'm not trying to complain that "oh I can't run orders", but the point here is that said employee isn't doing their job. Also, not to mention employee asks me in a sorta annoying way/tone, which does not make it easy for me . And also, it does not help that the two employees are related (they are sisters), and the set person telling the GA person to "run her orders" and shit when it should be the MOD telling her what to do.
Adding to that, I have brought it up with one of the owners. According to the conversation with the owner, there's nothing that can be done because they're both autistic and the owners don't want to lose a daytime person. Which no, I'm not making fun of autistic people, in fact I'm autistic myself, but using that as sorta an excuse for why someone can't do their job is just bs to me. And also, be aware that the owner told me that this has been going on for 3 entire years, way before I got there. And also, why have people who aren't going to be doing their job correctly? And also, literally only one out of the couple managers that they have do something about the situation, the rest don't seem to care. Usually because they're fulfilling their positions (cause remember, we're understaffed).
For second, one of the managers is a complete jackass. He makes me and other team members (and managers) uncomfortable and not want to be around said manager. And also, a couple of months ago the owners decided to make him the AGM (assistant gm), and he is still acting like an a*s. Leaving early, yelling at employees and fellow managers, etc. And of course, the owners won't do anything. I've tried several times to tell the owners to do something and nothing gets done.
Getting to the understaffed part, our location is centered near a lot of different restaurants, a Starbucks, apartments, and a retirement community. So we don't really get enough business to have a lot of staff during the day. Which sucks because I have had people point out that there's a big rush of people at lunch and I'm the only one on register (Psa the GA does not know register, messes up at set and custard, yet the owner wants to put her on custard even though the managers say no because they want to keep the business alive lol). I know Culver's is big on hospitality and stuff like that, but honestly we've all pretty much given up on that because nobody seems to care enough. Guests are rude in the drive thru and inside.
If not already made clear, the owners are extremely rude to the managers. They're constantly written up for things out of their control, some are underpaid, and they get treated like they aren't doing their job correctly. And honestly, there's one manager that I've sorta made friends with in a way that is constantly picked on by one of the owners.
Also, just found out that three of the employees are quitting, one includes a shift leader (crew chief, or the first level of management). I know a lot of managers who say they are also on the verge of quitting as well as well as some employees, including me. The owners don't seem to care, and the only reason why I'm staying is because I need the income. If I didn't, I would be out of there.
Also note that the owners keep hiring employees and they only have nighttime availabilities, or constantly call in.
I know this location is not at all what the location I used to work at is, but right now I'm just trying to get through it. I don't know if I can report any of this activity to anyone, or if I should just leave it alone and let the owners mess up their store. All comments and advice is appreciated!
Thanks!