Pending Checkout Disaster This Saturday
I am looking for advice or people who can share similiar experiences and how they protected themselves.
We rented a house for two weeks around the time of the eclipse in Spain. Day 1 check in we see that clothes washing machine in the listing we counted on having is not present.
We called the host he said it was "out for repairs" and it would be delivered later. That took 4 days and the first time we run the machine the pipe behind it starts leaking sewer water into the room. Contacted the host again and he said we must of broke it. No idea how that is possible, I washed some socks (it's a little machine) so I ask him to send a plumber to come check it. The host says maybe someone can come out later the next week, basically when we are almost done with our time. Until then he said don't use the machine, I could wash clothes by hand.
I contacted VRBO customer service to ask what my options were. They opened a ticket and contacted the host, who is now raging that we ruined his reputation with VRBO.
He has now sent me a message in the app saying he noticed we had 5 people in the house, and that was not agreed on so he is going to open a ticket against me too for lying about who was staying at the house. My reservation confirmation email shows the stay is for 5 people so there is nothing wrong there, he is just mad and trying to make trouble.
What can I do at checkout to cover him dreaming up more ways to save face with VRBO by blaming us for things? VRBO already has photos of the flooding.
With his change in attitude I am concerned he will say we did damages, like stole the glass tray out of the microwave or something equally stupid.