Inbound Call Tracking Software
Searching for a way to log/identify each call that comes into the office. These calls can be a result of word of mouth, B2B referral, or paid ads. I am worried we are not responding to all calls in a timely manner. Also, that we could be thinking a marketing strategy is working in one area, but the phone calls tell us something else. For example, a referral partner tells us "I only refer to you." When in reality it might be once every few months. I always ask clients in consults "how did you hear about us?" Clients 9/10 times will tell us multiple places, so if we can them right when they call I hope to avoid them forgetting who sent them our way, even if multiple people.
Someone calls, I can move the number into case type, and have categories for when/how fast we called them back.