Resume check please? Barely getting any interviews. IT/AI BA.
Got one interview out of maybe 300 apps which went really well got to final panel, huge global company and paid 140k (double what I make now) while also being fully remote. Yet I'm struggling to get interviews both local and remote. My jobs recently have been heavily towards AI implementation, but I'm wondering if that's hurting me? Idk what I'm doing wrong, it feels like I had a MUCH better time interviewing 3 years ago, the only difference being I had put project manager instead of BA for first horizon as the title was officially a PM/BA role, originally was going for PM, but realized I much prefer BA and my work was my centralized around that.
I've only just recently began applying local about 3 weeks ago, maybe 100 apps or so total, nothing back. Was really hoping for something remote, but after the other 200 or so apps remote that got no call backs, I realized I'm probably not qualified enough for remote. Please, any feedback is GREATLY appreciated, thank you.
xyz Bank Jan 2023 – Present
Business Systems Analyst - Enterprise AI Operations
• Wrote requirements, user stories, and UAT plans for an AI assisted knowledge platform through production readiness.
○ Key Result: Analyst query resolution time improved roughly 35% within 60 days post-launch.
• Documented AI support workflows, user guidance, access request steps, escalation paths, and support playbooks.
• Coordinated requirements, UAT updates, and release decisions across distributed IT, support, and business stakeholders.
• Supported Windows 11 migration across 30,000+ endpoints, tracking deployment exceptions, workflow impacts, and risks.
• Supported AI release validation by documenting business impacts, affected users, rollout notes, and Jira blockers.
• Partnered with Asset Management and Support to correct 200+ stale CMDB/CI records causing misrouting and delays.
○ Key Result: Incident misroutes dropped roughly 40% after validation rules were added.
abc Bank Jun 2020 – Jan 2023
Business Analyst
• Supported post-merger integration affecting 3,000+ employees by documenting workflow, access, and process changes.
• Translated operational issues into Jira user stories and acceptance criteria for technical delivery teams.
• Coordinated SME UAT across Operations, IT, and Compliance while tracking defects and blockers through sign-off.
○ Key Result: UAT sign-off completed within two sprint cycles after unresolved items were escalated to owners.
• Created process maps, business requirements, and UAT scenarios for post-merger workflow changes before release.
Network company July 2019 – Apr 2020
Project Coordinator/Business Analyst
• Supported client discovery calls with network engineers, documenting needs, options, costs, and implementation constraints.
• Coordinated project timelines, dependencies, stakeholder updates, and next steps through network implementation.
IT outsourcing company Mar 2018 – July 2019
Application Support Analyst
• Provided Tier 1/2 support and routed escalations with clear incident context, reducing engineering back-and-forth.
EDUCATION
University
Bachelor of Science in Business | Information Systems & Cybersecurity Management | May 2019
SKILLS & PROJECTS
• Skills: Requirements, stakeholder interviews, user stories, acceptance criteria, BRD/FRD, UAT, process mapping, traceability
• Delivery: Agile/Scrum, SDLC, backlog refinement, UAT planning, test scenarios, defect tracking, change impact analysis
• Tools: Jira, Confluence, ServiceNow/CMDB, Excel, SQL, Power BI, APIs, data mapping, RAG, generative AI tools
• AI Operations: ChatGPT Enterprise, Claude, OpenAI API, RAG, RBAC/ABAC, AI governance, access approvals,
• Projects: Created AI focused content with millions of views and coverage from sites such as TechEBlog and DualShockers ((should probably remove this?))