Apartment flooded - water company screwed up
Quick summary, my family owns a set of units that are rental apartments. A tenant didn’t pay a utility bill and utilities were turned off. After the bill was quickly remedied, the water company came and turned the water back on. The tenant left a faucet open and was at work/away when the water company came and turned the water back on. The entire unit flooded. The insurance battle is a whole other story, but came here to ask this. I’m constantly told by folks that it is “standard procedure” for the water company to turn on water, but wait, and ensure the meter stops to indicate no leaks/left open faucets. (Clearly didn’t happen here; we also have crazy pressure and a faucet left open would clearly show on the meter). We’re working with an attorney but I’m wanting to know where can I find evidence of this practice being “standard procedure” vs. what I’m told by folks familiar with the utility company. My perfect end state is holding the training manual/utility company policy that explicitly states this, but I haven’t found anything online that’s helpful for my specific utility company. I’ve also looked at the states public urilities commission laws, and nothing helpful there. Any help guiding me where i could find this “standard procedure” in writing/the closest thing to would be appreciated!