u/Ok-Examination3168

we ran a trial for the SASE service and the trial expired without contract applying. we bought contract and applied it, but the gateway is still down. we’ve:

• opened a tech ticket in portal - no response
• told to open a non tech ticket for it’s a billing issue - no reasonable response
• called in 3x and told they’d call me back within an hour, nothing
• were on 3 threads with 5+ people, no actionable responses
• 2 threads attempted to open with my direct account mgmt team - nothing in response

this client has been down for 4 days and checkpoint has absolutely zero urgency in helping with this. We don’t even have information for a timeline of resolution. we’re baking in hard coded IPs in an azure tenant to get around this. easily the most frustrating experience I’ve had with a vendor in a decade.

in dsregcmd /status, I receive the above listed WAM error, which effectively does not let a device join our Entra ID/Intune environment. All settings set to all, other devices having no issue.

After a few reboots we got the "connect this device to entra id", which we did, but the device never checked into intune. Figured out the scope wasn't set to all, fixed that.

Has anyone solved this? The device has no presence in our intune/entra environment to be tripping it up.

Sup team,

Hope all is well. We're working to rebuild and modernize portions of an environment that have been long neglected. PSSO was chosen as one of our hit list items for the mac users and built in the Intune tenant. For devices we shipped net new after that config - they all worked without issue. For devices currently on hand..... you're seeing where this is going. She was on Personal, we moved her over to Corporate in Intune.

User receives PSSO prompt, follows all steps and resets password. She tries it like 5 times (not really sure what she clicked) and ended up locking herself out.

Screenshot she eventually sent me showed that her 365 password didn't even meet apple's basic prerequisites (specifically the 2 recurring numbers disallowed).

She told me she had 3 days of non-use for her laptop (in the field) and of course right after we started testing she needed it dramatically (que us overnighting a laptop).

She's now at the login screen, with the right verbiage above the login window, but no matter what unable to get in to the profile. We've tried resetting password elsewhere.. She's not able to get it into recovery to try and re-establish a password so that's out. She's shipping me the device as well.

My thoughts are - initial password she was trying didn't meet prereqs by apple, and desynced. We then tried a new 365 password unsuccessfully, and also build a config policy to allow simple passwords - that did not work either.

What are my options with where we're at? wonderfully she admitted to me that she's been signing out of onedrive manually - so we're in a bind there as well. Please tell me I don't have to wipe this thing.