u/Ok-Oil3354

About 6 months ago, my Microsoft account was hacked, and the password and recovery email were changed. I attempted to utilize the online support to no avail and eventually had to jump through many hoops to be able to contact a human being. After giving him all the information, he said he would secure the account and then work to transfer the account back to another email. It has now been 5 months since that call, and still, I have not received a single update. I've sent out multiple emails asking questions to absolutely zero response. I have also now been getting emails saying that their has been purchases made on my Microsoft account. I need to be able to access someone who actually can help me out with my issue.