Is there an existing academic term for hidden institutional costs that make people give up on participation?
I’m not asking for help with an assignment or admissions; I’m looking for terminology and literature directions.
I’m trying to find the right academic vocabulary for a pattern I’ve been thinking about.
It refers to hidden costs people accumulate when interacting with institutions or public services: time, paperwork, unclear information, emotional exhaustion, responsibility-shifting, or repeated small obstacles. These costs may not make participation impossible, but they can reduce participation or make people give up.
Is this mainly discussed under administrative burden, sludge, street-level bureaucracy, political efficacy, policy feedback, or something else?
I’m not trying to coin a new theory; I’m trying to avoid reinventing an existing concept. Any suggested keywords or literature directions would be appreciated.