Wasted stay certificate.
I have not had an opportunity to use my 35000 certificate that was expiring today. Took the day off and chose a really nice hotel that was 45 minutes from my house because really only going to sit in the pool and read my book. Arrived to the hotel and was told the pool is closed. Went back to my car and called Marriott to move the reservation down the street to a hotel that I called and confirmed the pool was open. Phone rep told me that I did not use the certificate because it was expired and I had used points. I told him multiple times that I did indeed use the certificate. He told me I thought I did but I had actually used points. I would need to have the hotel cancel the reservation and him rebook using points. Told him already used the certificate and was not using points on top of that. Drove back home and messaged Marriott. They agreed that no points were used and offered 15000 points for the inconvenience. I feel cheated, wasted my day off and it would have been all good if rep had just moved the reservation. Am I wrong?